PURCHASE INFORMATION

Yes, at Isokisi we ship our products anywhere in the world. Wherever you are you can enjoy our exclusive designs.

Shipping costs apply per order.

Shipping fee for Spain (Peninsula): € 5
Shipping fee for Canary Islands: € 11.
Shipping fee for Balearic Islands: € 8.
Shipping fee for Ceuta and Melilla: € 19.

The shipping cost for the EC and the rest of the world depends on the location where it is made, it will be reflected when selecting your order.

For countries outside the CE, DUA Export, € 22

Your ISOKISI order destined for Spain (peninsula), has a delivery time of 2-3 working days.

If your ISOKISI order is destined for the Balearic Islands, Canary Islands, Ceuta or Melilla, the delivery time is usually between 5-7 working days.

As soon as you buy, we will send you a confirmation email indicating the details of your purchase and your order number. If you can’t find it in your inbox, check your spam folder or write to us at hola@isokisi.com

In your FAVORITE LIST all those products you like are stored, so that you can retrieve them at any time and decide to put them in your shopping cart.

So that you can choose the size of your socks, we provide you with the corresponding sizes in Europe, UK and USA.

                                                EU                     UK                    EE. UU.

Small            S               37/39                  4/6                  5,5/6,5

Medium     M              40/42               6,5/8,5                  7/9

Large            L               43/45                  9/11                 9,5/11

PAYMENT INFORMATION

You can pay for your purchases safely by credit card, PayPal or by bank transfer.

Along with your ISOKISI order you will receive a purchase invoice. If you want an official invoice, you must indicate it to us when placing your order, indicating your ID or VAT and your billing information.

If you have any questions, you can contact us at hola@isokisi.com.

When placing an ISOKISI order, its dispatch is immediate, and no change or cancellation can be made until you have received it.

It is your right to change or return the products that you have purchased at www.isokisi.com, during the 15 days after receipt.

Items must be unused, with original packaging and labels intact. If you decide to exchange or return them, you must make a shipment, assuming the shipping costs, to:

THE BIG BOX Produccions s.l.
Josep Anselm Clavé 7 – 08320 El Masnou – Barcelona – Spain

We will not be responsible for the loss of returned products.

We will refund the amount of the items (excluding the cost of shipping), with the same method that you made the payment, upon receipt and verification of the returned product.

At ISOKISI we are very careful when preparing our orders, but if an error has occurred, both in the preparation and during the shipping process, you must notify us by email at hola@isokisi.com and we will replace the product as soon as possible, without any additional cost on your part.

If you cannot find the answer you are looking for here, send us an email to hola@isokisi.com